We want you to be completely satisfied with your purchase. If you’re not, we’re here to help!

1. Order Cancellation

You may cancel your order within 1 hour of purchase for a full refund. After this window, cancellations may not be possible as we begin processing your order quickly.

2. Returns & Exchanges

We accept returns and exchanges under the following conditions:

Eligible Returns:

Items that are damaged, defective, or incorrect upon delivery.

Items must be returned in their original, unused condition, with all packaging and accessories included.

You must initiate the return within 14 days of receiving your order.

Non-Returnable Items:

Items returned due to a change of mind or personal preference.

Final sale or customized items.

3. How to Initiate a Return:

1. Contact Us: Email us at info@birthmonth.net or message us on Facebook within 12 hours of receiving your item if it is damaged or incorrect.

2. Approval: Our Support Team will review your request within 2 business days and provide return instructions.

3. Ship Your Item: Once approved, send the item to the provided return address. Customers are responsible for return shipping costs unless the return is due to our error.

4. Refund Processing: Once we receive the item, refunds or exchanges will be processed within 5-7 business days. Refunds will be issued to the original payment method.

4. Refunds
Refunds are processed within 5-7 business days after the returned item is received and inspected. You will receive a confirmation email once the refund has been issued.

5. Contact Us
For any questions or concerns, please contact us at info@birthmonth.net. Our Support Team is available 24/7 to assist you.